In this last segment of Better Listening we will focus on how we can improve communication so that others will better listen to what we have to say, especially knowing that they may have their own biases at play. There are two techniques we will discuss today: (1) active listening and (2) building trust by showing that we care. Both go hand in hand.

In this segment of Better Listening, we will unpack how we can unconsciously tune someone out due to our biases. The most common biases are not always related to race or gender. Educational biases hinder companies from finding and retaining key talent and can also reduce collaboration and productivity. Learn some ways to reduce bias to improve communication.

How well are we able to listen to others when we are under stress? Miscommunication often happens during these situations. Be aware of auditory exclusion and learn what you can do to improve communication when the stakes are high.